Shipping and Returns

IMPORTANT NOTICE

Please read this Returns Policy carefully before using the WISPZONE website. 

Please note that no returns will be accepted without an RMA (return merchandise authorization) number issued by WISPZONE. Please use our website information request form, or email directly to: RMA@wispzone.com, requesting an RMA number. Please include the following: (a) the invoice number of your purchase, (b) state the reason for the return, and (c) provide a daytime telephone number and email address for contact.

Sale and Return Policy

Every product you buy from WISPZONE is backed by the product manufacturer's warranty.

WISPZONE has a 30 day return policy that provides for either repair, replacement or refund (at our sole discretion) of merchandise that has been confirmed as defective by either the manufacturer or WISPZONE. We do not accept returns for any products that have been manufactured to the customer's specifications (e.g. Radio Frequency coax cables). Returns for refunds are available only within 30 days of the order date.

Hardware confirmed as defective by the product manufacturer or WISPZONE will be exchanged, repaired or refunded at our sole discretion within the first 30 days from the date of the order. After 30 days the product manufacturer warranty is the only warranty in effect. Terms and conditions may vary by product or manufacturer. WISPZONE will assist customers whenever possible in gaining satisfaction with product manufacturers.

Any products that are shipped with manuals, CDs, and retail packaged boxes must be returned with all material (including Power Supplies, Cables, etc). All returned items must be in original condition free of wear, scratches etc. and be received within 30 days of the invoice date. The original carton cannot be used as the exterior shipping container, and must be placed inside a carton for shipping. We reserve the right to refuse a return for damaged or incomplete returns. No refunds for freight charges will be issued.

If you would like an exchange sent to you before the return is received by WISPZONE a new order will have to be placed and your credit card will have to be charged again. You will then be credited when the original product is received (Note: items returned more than 30 days after the Invoice date are returned to the manufacturer for warrantee service).

The customer is responsible for shipping charges for all products that are shipped back to WISPZONE. Products exchanged or replaced will be shipped by WISPZONE to the Customer, at WISPZONE's expense, using UPS Ground or similar method. Customers outside of the 50 United States will be responsible for all shipping costs to and from WISPZONE.

The Customer is responsible for all risk of loss and damage to products being shipped back to WISPZONE. Please fully insure return shipment in case of loss or damage. Please use a carrier that is able to provide you with proof of delivery such as UPS, Federal Express or DHL. This is for your protection as well as to ensure quick action on your return.

Cancellation Policy

In the event that the customer wishes to cancel an order placed with WISPZONE then the cancellation notice must me sent via email to: support@wispzone.com

The message must contain the heading CANCEL ORDER and contain the following information: Name of Customer, Order number, Email address and Telephone number for contact (optional).

This information must be identical to the information originally submitted on the Customer's order. It is essential that the Customer provides contact information so that WISPZONE may contact the Customer with any questions relevant to cancelling the order.

As an alternative to email, the Customer may use the form provided on the WISPZONE "Contact Us" Page.

WISPZONE will make every effort to accommodate the cancellation of the Customer's order, providing that the order has not been shipped out.

In the event that a cancellation was submitted via email after the order was shipped, WISPZONE will gladly refund the complete balance charged, including shipping, on return of the order unopened, via the shipper, to WISPZONE (the Customer should decline to receive the shipment).

However, if the shipment was documented as received by the Customer before the cancellation was received, WISPZONE will refund the total value of the merchandise less shipping, after receiving the return shipment. The customer will also be liable for return shipping costs.

Damaged Products

If you the Customer receive a damaged product, please refuse the product upon the original delivery attempt. If a damaged product is accepted from the carrier, such damage should be noted on the carrier's delivery record. Please save the product and the original box and packaging and notify WISPZONE immediately to arrange for a carrier inspection and a pick up of damaged products. Please notify WISPZONE Customer Relations via email at: support@wispzone.com of damaged products WITHIN THE FIRST DAY of receipt. Timely receipt of this information is necessary for WISPZONE to file a damage claim with the carrier.

Terms and Conditions of Product Sales

PLEASE READ THESE TERMS AND CONDITIONS OF PRODUCT SALES VERY CAREFULLY.

THE TERMS AND CONDITIONS OF PRODUCT SALES ARE LIMITED TO THOSE CONTAINED HEREIN. ANY ADDITIONAL OR DIFFERENT TERMS IN ANY FORM DELIVERED BY YOU ("CUSTOMER") ARE HEREBY DEEMED TO BE MATERIAL ALTERATIONS AND NOTICE OF OBJECTION TO THEM AND REJECTION OF THEM IS HEREBY GIVEN.

BY ACCEPTING DELIVERY OF THE PRODUCTS DESCRIBED IN WISPZONE's INVOICE OR OTHER WISPZONE DOCUMENTATION, CUSTOMER AGREES TO BE BOUND BY AND ACCEPTS THESE TERMS AND CONDITIONS OF PRODUCT SALES UNLESS CUSTOMER AND WISPZONE HAVE SIGNED A SEPARATE AGREEMENT, IN WHICH CASE THE SEPARATE AGREEMENT WILL GOVERN. ANY GENERAL DESCRIPTION OF THE TYPES OF PRODUCTS AND RESULTS THEREOF POSTED ON THE WEBSITE DO NOT CONSTITUTE PART OF THE AGREEMENT BETWEEN WISPZONE AND CUSTOMER.

IN CASE OF PROCUREMENT OF SERVICES, INDEPENDENTLY OR IN CONJUNCTION WITH THE PURCHASE OF PRODUCTS, SUCH SERVICES SHALL BE ON AND SUBJECT TO THE TERMS AND CONDITIONS OF SERVICE PROJECTS ON THE SITE.

The Terms and Conditions of Product Sales constitute a binding contract between Customer and WISPZONE and are referred to herein as either "Terms and Conditions of Product Sales" or this "Agreement". Customer accepts these Terms and Conditions of Product Sales by making a purchase, placing an order or otherwise shopping on WISPZONE's Website (the "Site"). These Terms and Conditions of Product Sales are subject to change without prior notice, except that the Terms and Conditions of Product Sales posted on the Site at the time Customer places an order will govern the order in question, unless otherwise agreed in writing by WISPZONE and Customer. Customer consents to receiving electronic records, which may be provided via a Web browser or e-mail application connected to the Internet.

Customer may issue a purchase order for administrative purposes only. Additional or different terms and conditions contained in any such purchase order will be null and void. Customer agrees that the Terms and Conditions of Product Sales contained herein and in WISPZONE's invoice or other WISPZONE documentation will control. No course of prior dealings between the parties and no usage of trade will be relevant to determine the meaning of these Terms and Conditions of Product Sales or any purchase order or invoice related thereto.

Governing Law

THESE TERMS AND CONDITIONS OF PRODUCT SALES AND ANY SALE OF PRODUCTS HEREUNDER WILL BE GOVERNED BY THE LAWS OF THE STATE OF FLORIDA, UNITED STATES OF AMERICA, WITHOUT REGARD TO CONFLICTS OF LAWS RULES. ANY ARBITRATION, ENFORCEMENT OF AN ARBITRATION OR LITIGATION WILL BE BROUGHT EXCLUSIVELY IN MIAMI-DADE COUNTY, FLORIDA AND CUSTOMER CONSENTS TO THE JURISDICTION OF THE FEDERAL AND STATE COURTS LOCATED THEREIN, SUBMITS TO THE JURISDICTION THEREOF AND WAIVES THE RIGHT TO CHANGE VENUE. CUSTOMER FURTHER CONSENTS TO THE EXERCISE OF PERSONAL JURISDICTION BY ANY SUCH COURT WITH RESPECT TO ANY SUCH PROCEEDING. Except in the case of nonpayment, neither party may institute any action in any form arising out of these Terms and Conditions of Product Sales more than one (1) year after the cause of action has arisen.

Shipping: Risk of Loss

The Customer will be responsible for all shipping and related charges.

If a Customer provides WISPZONE with the Customer's carrier account number or selects a carrier other than a carrier that regularly ships for WISPZONE, title to products and risk of loss or damage during shipment passes from WISPZONE to the Customer, upon shipment from WISPZONE's facility (F.O.B. Origin, freight collect).

For all other shipments, title to products and risk of loss or damage during shipment passes from WISPZONE to Customer upon receipt by Customer (F.O.B. Destination, freight prepaid and added).

Notwithstanding the foregoing, title to software will remain with the applicable licensor(s) and Customer's rights therein are contained in the license agreement between such licensor(s) and Customer. WISPZONE retains a security interest in the products until payment in full is received.

Export Sales

If this transaction involves an export under the Export Administration Regulations, the commodities, technology and/or software sold or distributed under these Terms and Conditions of Product Sales exported from the United States by WISPZONE were exported in accordance with the Export Administration Regulations. Diversion, use, export or re-export contrary to United States law is prohibited. The commodities, technology and/or software sold or distributed under these Terms and Conditions of Product Sales may not be exported or re-exported to Cuba, Iran, Sudan or Syria or to entities and persons that are ineligible under United States law to receive United States commodities, technology and/or software. In addition, manufacturers' warranties for exported products may vary or may be null and void for products exported outside the United States.

Warranties

Customer understands that WISPZONE is not the manufacturer of the products purchased by Customer hereunder and the only warranties offered are those of the manufacturer, not WISPZONE. In purchasing the products, Customer is relying on the manufacturers specifications only and is not relying on any statements, specifications, photographs or other illustrations representing the products that may be provided by WISPZONE or its affiliates.

WISPZONE AND ITS AFFILIATES HEREBY EXPRESSLY DISCLAIM ALL WARRANTIES EITHER EXPRESS OR IMPLIED, RELATED TO PRODUCTS, INCLUDING, WITHOUT LIMITATION, ANY WARRANTY OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE, OR WARRANTY OF NONINFRINGEMENT. THIS DISCLAIMER DOES NOT AFFECT THE TERMS OF THE MANUFACTURER'S WARRANTY, IF ANY.

Pricing Information; Availability Disclaimer.

All pricing is subject to change. WISPZONE reserves the right to make adjustments to pricing and products for reasons including, but not limited to, changing market conditions, product discontinuation, product unavailability, manufacturer price changes and errors in advertisements. All orders are subject to product availability. Therefore, WISPZONE cannot guarantee that it will be able to fulfill Customer's orders.

Limitation of Liability

NEITHER WISPZONE NOR ITS AFFILIATES WILL BE LIABLE FOR LOST PROFITS, LOSS OF BUSINESS OR ANY CONSEQUENTIAL, SPECIAL, INDIRECT OR PUNITIVE DAMAGES, EVEN IF ADVISED OF THE POSSIBILITY OF SUCH DAMAGES, OR FOR ANY CLAIM BY ANY THIRD PARTY. WHETHER A CLAIM FOR ANY SUCH LIABILITY IS PREMISED UPON BREACH OF CONTRACT, WARRANTY, NEGLIGENCE, STRICT LIABILITY OR OTHER THEORY OF LIABILITY. NEITHER WISPZONE NOR ITS AFFILIATES WILL BE LIABLE FOR PRODUCTS NOT BEING AVAILABLE FOR USE OR FOR LOST OR CORRUPTED DATA OR SOFTWARE. CUSTOMER AGREES THAT FOR ANY LIABILITY RELATED TO THE PURCHASE, DELIVERY OR USE OF PRODUCTS, NEITHER WISPZONE NOR ITS AFFILIATES WILL BE LIABLE OR RESPONSIBLE FOR ANY AMOUNT OF DAMAGES IN EXCESS OF THE DOLLAR AMOUNT PAID BY CUSTOMER FOR THE PRODUCT(S) GIVING RISE TO THE CLAIM.

WISPZONE will not be responsible for any delays in delivery which result from any circumstances beyond its control, including without limitation, product unavailability, carrier delays, error, delays due to fire, severe weather conditions, failure of power, labor problems, acts of war, terrorism, general insurrection, acts of God or acts of any government or agency. Any shipping dates provided by WISPZONE are estimates only. Please note that all shipping delivery dates are based on business days. Weekends and holidays not included.

Arbitration

Any claim, dispute, or controversy (whether in contract, tort or otherwise, whether preexisting, present or future, and including statutory, common law, intentional tort and equitable claims) arising from or relating to the products sold pursuant to these Terms and Conditions of Product Sales, the interpretation or application of these Terms and Conditions of Product Sales or the breach, termination or validity thereof, the relationships which result from these Terms and Conditions of Product Sales (including, to the full extent permitted by applicable law, relationships with third parties who are not signatories hereto), or WISPZONE's advertising and marketing (collectively, a Claim) WILL BE RESOLVED, UPON THE ELECTION OF WISPZONE, CUSTOMER OR THIRD PARTIES INVOLVED, EXCLUSIVELY AND FINALLY BY BINDING ARBITRATION. If arbitration is chosen, it will be conducted pursuant to the Rules of the American Arbitration Association. If arbitration is chosen by any party with respect to a Claim, neither WISPZONE nor Customer will have the right to litigate that Claim in court or to have a jury trial on that Claim or to engage in pre-arbitration discovery, except as provided for in the applicable arbitration rules or by agreement of the parties. Further, Customer will not have the right to participate as a representative or member of any class of claimants pertaining to any Claim. Notwithstanding any choice of law provision included in these Terms and Conditions of Product Sales, this arbitration agreement is subject to the Federal Arbitration Act (9 U.S.C. 1-16). The arbitration will take place exclusively in Miami, Florida, United States. Any court having jurisdiction may enter judgment on the award rendered by the arbitrator(s). Each party will bear its own cost of any legal representation, discovery or research required to complete arbitration. The existence or results of any arbitration will be treated as confidential. Notwithstanding anything to the contrary contained herein, all matters pertaining to the collection of amounts due to WISPZONE arising out of sales hereunder will be exclusively litigated in court rather than through arbitration.

Orders; Payment Terms; Interest; Taxes

Orders are not binding upon WISPZONE until accepted by WISPZONE. Terms of payment are within WISPZONE's sole discretion. Invoices are due and payable within the time period specified on the invoice, measured from the date of invoice, subject to continuing credit approval by WISPZONE. WISPZONE may invoice Customer separately for partial shipments. Customer agrees to pay interest on all past-due sums at the lower of one and one-half percent (1 1/2%) per month or at the highest rate allowed by law. Customer is responsible for, and will indemnify and hold WISPZONE harmless from, any applicable sales, use, transaction, excise or similar taxes (but not taxes imposed or measured by WISPZONE's net income), and from any federal, state or local fees or charges (including, but not limited to, environmental or similar fees), imposed on, in respect of, or otherwise associated with the order. Customer must claim any exemption from such taxes, fees or charges and must provide WISPZONE with the necessary supporting documentation at the time of purchase. Any sales, use or other applicable tax or fees or assessments is based on the location to which the order is shipped. Shipping charges are not refundable. In the event of a payment default, Customer will be responsible for all of WISPZONE's costs of collection, including court costs, filing fees and attorneys fees.

 

Copyright © Fire4 Systems, Inc. (D.B.A. WISPZONE) 2008. All rights reserved